Returns, Refunds & Exchange

We follow a very transparent returns policy for products purchased from our online store. You can return the unused products within 7 days of order delivery by writing us an e-mail on [email protected] or calling us on +91-85916 65262

Return requests will be validated by our team and reverse pickup will be arranged within 7 business days.

Special instructions for reverse pickup: The reverse product will be assigned within 2-3 days and the product will be picked in another 4-5 working days. Kindly share an image of the product and the invoice for our reference through email.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

Returns will not be accepted under the following conditions:

• Product is damaged
• Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Product is used or altered
• If request is initiated after 7 days of order delivery

Refunds are processed in a maximum of 15 days from the date on which we receive returned goods. In case of prepaid order through Credit Card, Debit Card, or Net Banking, the amount will be refunded back to the account from which it was paid within 3-5 working days. In case of Cash-on-Delivery order, contact us on +91-85916 65262 or mail us at [email protected] and our customer support team will guide you on the process.

If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount.

Once we have received your returned order, we’ll take the necessary action and we’ll update you through email.

The refund of the returned item will be initiated after we receive the product(s) back and go through a quality check process for its condition. You will be notified through email regarding the same.

Yes. A return can be created at an item level. You can initiate a return/replacement/refund for any individual unused item within 7 days of order delivery by writing us an e-mail on [email protected] or calling us on +91-85916 65262

Return requests will be validated by our team and reverse pickup will be arranged within 7 business days.

Special instructions for reverse pickup: The reverse product will be assigned within 2-3 days and the product will be picked in another 4-5 working days. Kindly share an image of the product and the invoice for our reference through email.

We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Please Note: Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Product is used or altered
• If request is initiated after 7 days of order delivery.

If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

For payments done through credit/debit cards or net banking or Wallet the refund will be processed to the same source of account from which the payment was made within 48 business hours post receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

There are no separate cancellation charges.

If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order by informing our team through an email on [email protected] or calling us on +91-85916 65262.

In such cases, the order will be cancelled and will initiate the refund within 48 business hours post the cancellation request.

In case you wish to cancel your order, kindly do not accept the delivery of the order which has already been shipped, the refund shall be initiated after we receive the shipped products back and verify the condition of the products. We will refund your money within 24-48 business hours. An update will be communicated to you via email.

There are no shipping charges.

The status of the refund will be shared through an email to you by our team.
In case of cancellation before shipment, we will process the refund within 48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our end.

For payments done through credit/debit cards or net banking or wallet, the refund will be processed to the same source of account from which the payment was made within 48 business hours post receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

Coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.